Frequently asked questions / Site Policies

1st December, 2011: Our Site Policies have changed. By continuing to use Eyes Down Bingo, you agree to be bound to these new policies as outlined in our FAQs/Site Policies.

A list of general questions answered in a polite and orderly fashion.

FAQ's on getting started:

  1. Registering at Eyes Down Bingo
  2. Trial Player Feature
  3. New Player Deposit Bonus
  4. Player Referral Bonus
  5. Depositing to your Bingo Account
  6. Withdrawals
  7. Guidelines for Bonus Pounds
  8. Chat Room Bonus Pounds
  9. Termination of Account
  10. Transfers between Accounts and E-gifts
  11. Eligibility
  12. Registration & Participation Rules
  13. Claiming Prizes
  14. Disputes
  15. Help Desk Guidelines
  16. How to Play Bingo
  17. General Questions
  1. Registering at Eyes Down Bingo
    To register, please first read the Terms & Conditions located at the bottom of our home page. Then click on "Join Now!" and follow these steps:
    1. Set up your account. This requires you to select a username and password and enter your email address. This username ("alias") and password will be used by you for all subsequent logins to the site.
    2. Fill in your details. We are required to collect certain personal information in order to verify the identity of our players including full name, address, phone number and date of birth. Residence phone numbers are necessary in order for us to contact players with Prize/Contest notifications, and/or to assist them personally with queries.
    3. Read Registration & Participation Rules, Section #10 of this FAQ page
    4. Deposit (Optional)

  2. Trial Player Feature
    Upon sign up a player is registered as a Trial Player and will be given free signup bonus. These bonus funds may be used to play any bingo or casino game available on the site, in order to try out the many games on offer. All winnings won by Trial Players are paid in Bonus funds. Progressive Jackpots are not available to be won by Trial Players. There is a maximum win limit for Trial Player accounts, after which the player may opt to deposit. Depositing to an account moves the player out of Trial Player status and into permanent player status. All bonus funds won as a Trial Player are retained and become available as bonus to the active player for use on bingo and certain casino games as noted.

    Trial Players may view conversations and activities in our chat rooms but may not actively engage until they have deposited.

  3. New Player Deposit Bonus
    Eyes Down Bingo offers new members a 200% bonus on their initial deposit, to a maximum of £250 pounds free. Therefore, if a new player deposits £100 into their account, Eyes Down Bingo matches it with £200 in bonus pounds ("BPs").

  4. Player Referral Bonus
    Eyes Down Bingo offers an excellent Player Referral Bonus. Invite a friend to become a Eyes Down Bingo member. They must register using your account ID number as their reference. Thereafter, you will earn a 15% bonus (in BPs) on each of their deposits for the lifetime of their account. In order to receive referral monies you must have deposited to your own account within the past 30 days. Relatives and members of the same household may not refer each other.

  5. Depositing to your Bingo Account
    The minimum deposit transaction amount is £10, and the maximum transaction amount is £1000. You may deposit a maximum total of £1000 per hour and £2000 in 24-hour period. Eyes Down Bingo offers a wide selection of deposit methods as follows:
    • Debit Cards (Laser, Maestro, Switch, Delta, Visa Debit)
    • Credit Cards (Visa, MasterCard)
    • Neteller
    • Moneybookers
    • Ukash
    • PaySafeCard

    The following descriptors will appear on your bank or account statement:
    • Debit/Credit Card Statements: WWW.PARLAYGAMES.COM GUERNSEY
    • Neteller Statement: Parlay Game Services
    • Moneybookers statement: ecommerce@parlaygroup.com
    • Email correspondence from Eyes Down Bingo regarding deposit/payout issues will be from: payables@playnetsupport.com and/or support@eyesdown.com

  6. Withdraws
    Eyes Down Bingo players always have access to their funds - they may redeem their winnings, including the amount they deposited, at any time. The minimum withdrawal request is £30. Withdrawals may be requested via the following options:
    1. Bank transfer
    2. Moneybookers, Neteller, credit or debit card, if you have used the method to deposit to your account in the last 60 days.

    Note: Registration information must be the same as the billing information provided to our payables department. Any inconsistencies will result in a delay in receiving redemptions.

    We are required by our licensed jurisdiction to verify the age and identity of our players. Prior to approving any withdrawal request we may ask you to provide certain identification documents to us (ie copy of passport or other government-issued identification; recent utility bill, marriage license etc). (View our Terms & Conditions) This information will never be given to a third party and is protected by our privacy policy.

    One withdrawal request may be made in any withdrawal period. Withdrawal requests are approved by Eyes Down Bingo Mondays, Wednesdays and Fridays during North American business hours for requests submitted by 12 midnight GMT the night before. Weekend requests are approved on Mondays.

    Players holding more than one Network account are entitled to request payouts on one account ONLY in any 7-day period. In the event players request payouts on more than one account in any 7-day period, only the first request will be approved; all other requests will be declined. Any bonus money forfeited as a result of payout requests which are subsequently declined for this reason will not be returned.

  7. Guidelines for Bonus Pounds
    Bonus Pounds are not available for withdrawal, nor are they transferrable. Bonus Pounds may be used on Bingo, Mini-games and select Casino Games (if available during special promotions). All Bonus Pounds won or acquired in any way must be used within 180 days of receipt. Unused Bonus Pounds expire after 180 days and will be automatically removed from player accounts.

    Complimentary Bonus funds are extended to players as a means of supplementing their play time and are not intended to replace cash deposits and wagers. Manipulation of our bonus structure to preclude new cash deposits and facilitate continuous redemptions is considered an abuse of intention. Players exhibiting this behavior may have bonus privileges suspended at the discretion of management.

  8. Chat Room Bonus Pounds
    Eyes Down Bingo's Chat Hosts serve up fun and games in the chat rooms where players can be awarded Bonus Pounds (BPs) when playing bingo and participating in the chat room games. Only players playing bingo in the appropriate game stream are eligible to receive the chat room Bonus Pounds. To win chat BPs you must be an active player, playing bingo during the chat game, and have made a deposit within the last 7 days. Players must purchase 5 tickets in the game in order to receive the maximum chat game award. Fewer than 5 tickets results in the chat game award being prorated as follows:

    4 tickets = 90%
    3 tickets = 80%
    2 tickets = 70%
    1 ticket = 60%

    A player may receive a maximum of £30 in Bonus Pounds per day. Chat room BPs are awarded at the discretion of the Chat Hosts according to preset Eyes Down Bingo guidelines. Members of the same household may not play for chat BPs in the same chat room at any time. Please see our Terms & Conditions page for additional rules governing chat room conduct.

  9. Termination of Account
    Eyes Down Bingo reserves the right to terminate a player's account at any time for any reason at our sole discretion. In the event Eyes Down Bingo terminates a player's account, all Bonus Pounds from that player's account will be forfeited without compensation. Any cash balance in excess of £1 will be returned to the player. Please see our Terms & Conditions page for details on account termination.

  10. Transfers between Accounts; E-gifts
    Players are not permitted to transfer cash or BPs between accounts, nor may they fund another player's account using their personal funding methods. This activity will result in accounts being blocked for risk of fraud. We do offer players the option to fund another player's account by "E-gift". You may use the cash in your account to gift another player, who will receive the equivalent amount in BPs. Players may be donors any number of times, but may receive a maximum of three E-gifts per day.

  11. Eligibility
    To register and play at Eyes Down Bingo you must be over the age of majority in the country in which you reside. Typically this is 18 but it may be different in your country and it is your responsibility to check. You must read and consent to all published Terms & Conditions and must have authorization to use a valid payment method acceptable to Eyes Down Bingo. All transactions by minors are considered null and void, including any winnings. Eyes Down Bingo reserves the right to request proof of age at any time.

    Play must occur in a jurisdiction that allows on-line gaming. Internet Gambling may be illegal in the jurisdiction in which you are located. If so, you are not authorized to use any payment method to fund your Eyes Down Bingo account. It is your responsibility to know if national or local laws prohibit gambling over the Internet in your jurisdiction.

    Employees of Eyes Down Bingo, Parlay Game Services and Parlay Entertainment are prohibited from participating. To read more on eligibility, please see our Terms & Conditions.

  12. Registration & Participation Rules
    You are only allowed to register once per person. A maximum of two accounts per household is allowed in cases where the second player in the household has requested and received permission in writing from Eyes Down Bingo management. Multiple accounts are strictly forbidden and will result in all accounts being disabled.

    We offer players the privilege of holding active accounts on more than one site on our Bingo Network. Players who choose to take advantage of this privilege may only be active on one account on any day, such day to be defined as 12:01 AM to 23:59 PM. Players may not play on two accounts on the same day for any reason. Any account activity involving games of any kind will be construed as account play. Players who violate this rule may have chat disabled and/or be reduced to a single Network account and/or will have all accounts closed at the discretion of management.

  13. Claiming Prizes
    Prizes are automatically deposited to a player's account. Members can play games from their winnings or request a redemption.

    In the event there is a discrepancy between the Game results as recorded in Eyes Down Bingo's database and that recorded by the player, the Eyes Down Bingo game server results shall be considered valid. In the event games do not finish properly or record to the Eyes Down Bingo games server, players will receive refunds for tickets purchased or funds played in those games.

  14. Disputes
    Eyes Down Bingo wishes to assure players that every possible effort has been made to provide the world's most entertaining, reliable and honest bingo site on the internet. It is our sincere intention to ensure all players are satisfied with the quality and fairness of our games. Eyes Down Bingo undertakes to promptly and impartially resolve all disputes that may arise from participation in our games. However, please be advised that in the event of any dispute regarding participation or prizes, the decision made by Eyes Down Bingo will be final. Please see our Terms & Conditions for more information on disputes.

  15. Help Desk Guidelines
    All queries and complaints must be submitted via the Help Desk. Help tickets will be answered within 12 hours of receipt.

    Spamming of the Help Desk (sending multiple tickets regarding the same issue) is prohibited. Harassment and abuse of Help Desk staff is prohibited and will not be tolerated.

    If you are dissatisfied with the outcome of your support ticket you may draft a follow-up help ticket explaining your grievance. This follow-up help ticket will need to be addressed 'Care of Management'. Please give the Help Desk every opportunity to assist you before appealing to management. Again, you are not permitted to voice concern or discuss details of your help tickets in the chat rooms.

    Help Tickets should adhere to the same standards of etiquette as do chat room communications.

  16. How to Play Bingo:
    A. Select the Bingo tab from the top menu.

    B. Choose a room in which to play. For information on the games being played in each room go to the Bingo Schedule.

    C. Select and purchase tickets. Once the bingo begins the game will open in a separate window. This window is divided into two main areas: a bingo game area on the right and, on the left, an area for accessing chat, games, and mini-games. You may access chat by clicking on the white bubble at the top, and then choosing the room name in the dropdown box.

    Select and purchase your bingo tickets by:
    1. Choosing specific tickets from the playing area. Use your cursor to select each ticket you wish to purchase, or
    2. Using the Ticket Selector Slider:
      Slide the bar to the right to select more tickets, to the left to select fewer tickets, or select the + icon to select more tickets and the - icon to select fewer tickets, You may also opt to select the Next Game icon and type a number into the tickets field.
    3. Once you have finished selecting tickets, you need to purchase them. Do this by selecting the Buy icon. Tickets that you have selected cannot be played until you select the Buy icon.

    Note: If you are currently playing a game, you will first need to select the Buy icon before you begin choosing tickets. You do so because the game you are viewing is the game you are currently playing. If you are not playing a game, the tickets you see are tickets available for purchase for the next game.

    In addition to buying tickets for the next game you can buy tickets for future games. There are 3 ways to buy tickets for upcoming bingo games:

    A. Use the Auto Buy option available in the chat rooms

    B. Use the Prepurchased Games option under the My Account tab.

    C. Click on the "preorder" link at the bottom of any room icon

    Auto buy lets you pre-purchase tickets for upcoming games in that room, as long as you keep your bingo window open. Once you close the window the auto-buy option is turned off and any ticket purchases you selected for future games are cancelled.

    Using the Prepurchased Games option, you can pre-purchase tickets for one or more upcoming games at any point from today's date to the end of the year. Once purchased, these tickets are played whether or not you are logged in to the system. When you preorder tickets in this fashion your account will be debited at the time of the preorder. Please note, players who are eligible for our Rebate Bonus may not claim that bonus if they have pending prepurchased tickets, including prepurchases for free games.

    When you play bingo, you have the choice of playing 75-number, 80-number or 90-number games. Here are some fun facts about the differences between these games:
    (In 75-ball games your bingo playing area is called a card. In 80-number games this area is called a board. In 90-number games this area is called a ticket.)

    75-number games:
    • Each card contains 5 rows and 5 columns. Each column is represented by one of the letters in B I N G O.
    • There is a free space in the middle of each card.
    • Games are based on a number of possible winning patterns. These can be simple patterns such as any line, or more complex patterns that form letters or numbers, or patterns based on holidays, events or other designs.

    80-number games:
    • Each board contains 4 rows and 4 columns. Each column is represented by a different colour - Red, Yellow, Blue or White
    • Games are based on a number of possible winning patterns. Patterns include: any diagonal, horizontal or vertical line, four center squares, four corners, big X or full card

    90-number games:
    • Each ticket contains 3 rows and 9 columns. 5 squares in each row contain numbers (ranging from 1 to 90) while the rest are blank.
    • The game is played using 3 patterns. Each of the patterns has a prize associated with it. For example, the patterns can include Single Line (1 line), Two Lines (2 of the 3 lines) and Full house (all 3 lines). The first player to get a line, the first player to get 2 lines, and then the first player to get all 3 wins the prize for each of those patterns.

  17. General Questions
    1. Can I change my deposit or wager limits?
      To decrease your deposit or wager limits go to the My Account tab, select my Profile and click on Update my Profile.

      To increase your deposit or wager limits you will need to contact Customer Support. You may be requested to provide additional identification documentation.

    2. My address or contact information has changed - how do I update it?
      If your address or contact information has changed, please contact customer support. We may request additional identification documentation.

    3. I want to close my account - what do I do?
      We offer two options for closing your account:
      1. Temporary Self- Exclusion: If you wish to close your account for a short period of time, go to My Account and choose "Close Account." You will be asked to select an exclusion timeframe. Please note, at the end of this time you must contact support; accounts under temporary exclusion do not reopen automatically when the specified time is up.
      2. Permanent Self- Exclusion: If you wish to permanently close your account, go to My Account and choose "Close Account". If there are any funds remaining in your account this will automatically generate a withdrawal request. If the withdrawal amount is under £1.00 we will donate the amount to charity. If you wish to reopen your account you will need to contact customer support.

    4. Can I change my player alias?
      Players are permitted one alias change every two calendar months, based on a rolling calendar. (Example: An alias change on 18 April means the next alias change may not be until 18 June). There is no guarantee that the alias you previously had will still be available should you request it again. All requests for alias changes are to be submitted to our help desk.

    5. Do I lose my Bonus Pounds if I request a withdrawal?
      When you withdraw your winnings and/or deposit, if your lifetime deposits are LESS than £100, you will forfeit all Bonus Pounds in your account. If your lifetime deposits are at or over £100, your BPs will be reduced proportionately to reflect your existing cash balance. For example, if you have £150 cash in your account and £50 in BPs, you can request a payout of £100 and leave £50 in cash in your account to cover your Bonus Pounds. In this manner, loyal players have the option to "protect" their BPs by leaving the equivalent in cash to cover them.
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